At Sweep N Submit, We run a Print On Demand (POD) service, where every order is printed for you, upon order. Orders can take up to 7 days to be printed and quality assured.
Here are our estimated shipping dates (After product creation):
- USA - 5 to 8 Business days
- Canada - 6 to 8 business days
- United Kingdom - 3-5 Business days (Royal Mail signed for)
- Europe - Approx 7 business days
- Rest of the world - 10 to 20 business days
Your orders will be shipped approx 3 days after creation, to that end, Please allow up to 14 days before contacting us about a missing order and we will update you on the order!
International shipments may incur customs fees. The customs policy is different for each country, and the fee is usually based on a variety of factors such as weight, size and value.
We do not take responsibility for customs fees.
Order never arrived:
If your order didn't end up arriving, then please let us know!
First, check your shipping confirmation email and check that you entered the correct address. If the address was incorrect, then we will be happy to send you another order to the correct address, however, this will be at your cost.
If the shipping address was correct, and you have allowed us 14 days, then get in touch with us via social media direct message or in an email to firstname.lastname@example.org and make sure you quote your order number. We'll see what can be done.
The last thing we want is for you to be stuck with a damaged item. If an order arrives damaged, then please get in touch with a photo within a weeks time!
If you're unhappy with the size you've received, first check the size stated on the garment matches the size stated on the sizing chart. Though rare, it is possible that the garment was mislabelled during production. Let us know and we will sort you out.
If you would like a different size, then get in touch with us at email@example.com and we will go through the next steps.